Privacy policy

The information we collect is non-personal, in other words, it will not directly identify you. These data include the Internet protocol (IP) addresses, browser type, the web page that directed users to our website, the type of platform used, date, time and duration of the visit, the number of clicks and pages visited. We collect this information to improve the online experience for all visitors to our website.

Our website uses "cookies," which are small data files stored on your computer when you visit a website. Cookies do not damage your computer cannot read the data or information stored on your hard drive and are not required to purchase on our website.

We use cookies in the analysis of anonymous visits to the site to know the date and time of visits, web pages which have guided the visitors on our website and the pages visited. In any case, these cookies do not transmit personal information.

The configuration of the Web browser may allow the user to deny access to these cookies, or at least be notified upon receipt of the latter. However, if the user denies access to cookies, it is possible that certain features of the website will remain inaccessible.

It is possible to shop at our stores, browse our website or call customer service without having to disclose personal information. However, we will collect certain personal information in the following cases:

• When shopping and placing orders, returns and exchanges
• When registering (newsletter, contests, promotions, club privilege, survey, job application) in-store or online
• When there are comments or questions to customer service by phone or email.

The personal information that we may collect in the situations described above is as follows:

• Name and Surname
• Your e-mail address
• Your mailing address in whole or in part
• Your billing address
• Your shipping address
• Your telephone number at home and / or work
• Your credit card number for a purchase, refund or an exchange
• Your date of birth for purchases on the website or club membership privilege.

When you place an order online or in store, we only ask you the necessary information to complete the processing of your order or any other action described above. We may share personal information of our users with external companies such as shipping companies or credit card processors to charge and ship your order. We promise not to disclose, rent, sell, or assign to third parties personal information collected on our website, other than any action described above.

To provide you with an online experience safe and secure, we use appropriate security measures to protect your personal information against loss, theft and unauthorized access. All personal information that you share with Chlorophylle is stored on secure servers.

We use SSL security protocol to encrypt or encode the information that you provide to us during a transaction on our website. During your transaction on our website, you can validate that it is secure by ensuring that the web address begins with "https", instead of "http."

All credit card data are managed by our partner Beanstream who specialize in the secure processing of credit card and bank details. All data relating to credit cards and bank are managed by Beanstream.

 Chlorophylle does not keep data credit or bank on its servers.

Although we do our best to secure your transactions, it is impossible for any organization to guarantee 100% data transmission via the Internet. It is the responsibility of the user to: 

• Protect access with changing passwords from time to time and making them complex (numbers and letters)
• Never disclose your passwords
•  Do not transmit personal information, credit or bank by email.

Be sure that we remain at your disposal if you ever think you are a victim of fraud, theft or any unauthorized access. Contact us for any questions of this nature at: [email protected].

We reserve the right to cooperate with authorities in law enforcement or other local, national or international organizations involved in the investigation of unlawful activity. This kind of situation may require our cooperation enforced by law.

We also reserve the right to report illegal or improper activities performed by users of our website.

Chlorophylle’s website contains links to other websites which are not under the control of Chlorophylle. Chlorophylle does not endorse those sites and is not responsible for the content or practices of these other websites.  These links are present for convenience and informational purposes to enhance the online experience. We recommend reviewing the privacy policy of the said websites.

Users can create a personal account to avoid filling in their data or credit information with every purchase. It is possible to log in to your account to access your information and to update it.

Furthermore, it is possible to register for the newsletter to receive exclusive email promotions. Updates about events at Chlorophylle or other company information. If you no longer wish to receive our newsletter, you may follow the instructions embedded in each email we send out. Or contact us at [email protected].

It is possible that you may still receive emails from us from the time you send your application and the time that we respond to your request. Ten days will be required for us for an application that you make via email for removal from our data bank.

This Privacy Policy may be updated at any time. Updates to this privacy policy will be accompanied by a notice posted on our website. Data processing will be based on the last update of the Privacy Policy.